Terms & Conditions

1. Agreement, parties, and eligibility

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you and Line 19 LLC, a limited liability company organised under the law of the State of Wyoming, United States, of 30 N Gould St Ste N, Sheridan, WY 82801, United States, trading as Nelora ("Nelora", "we", "us", "our"), governing your access to and use of the Nelora mobile application (the "App"), the website published at https://nelora.app (the "Site"), and all related features, content, and services (together, the "Service").

By creating an account, or by accessing or using any part of the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must not use the Service. You represent and warrant that you are at least 18 years of age, that you have the legal capacity to enter into a binding contract, and that you are not barred from using the Service under the law of any applicable jurisdiction.

Our Privacy Policy, including the consents obtained at onboarding, is incorporated into these Terms by reference and forms part of them. In the event of conflict between these Terms and the Privacy Policy in respect of the processing of personal data, the Privacy Policy prevails. Where a particular feature is presented with supplemental terms, those supplemental terms prevail in respect of that feature to the extent of any inconsistency.

2. Nature of the Service; medical disclaimers

Nelora is a consumer wellbeing product for the menopause transition. The Service enables you to record symptoms and related context, presents your own records and possible patterns within them back to you, provides general educational content, offers a conversational chat feature (the "Chat"), and enables you to assemble a summary document of your own records for your own use.

You acknowledge and agree that:

• The Service does not provide medical advice. All content and output of the Service, including articles, pattern observations, quiz results, report documents, and Chat responses, constitutes general information only. It is not medical advice, diagnosis, treatment, or a clinical opinion, and it is not a substitute for the judgment of a qualified healthcare professional acquainted with your history. Pattern observations describe statistical associations within data you yourself recorded; they establish no causal or clinical finding. You must not disregard, or delay in seeking, professional medical advice by reason of anything appearing in the Service.
• The Service is not a medical device and is neither intended nor authorised to diagnose, treat, cure, mitigate, monitor, or prevent any disease or medical condition. Nothing in the Service constitutes a clinical decision-support function.
• The Service is not an emergency service. It is not monitored in real time and no communication through it will summon assistance. If you believe that you may be experiencing a medical emergency, or are at risk of harm, contact your local emergency services immediately.
• The accuracy of output depends upon your input. Records are self-reported and analysis is performed upon what you have entered. Incomplete or inaccurate entries will produce incomplete or inaccurate output.

3. Chat

The Chat is available only to an account for which the health-data processing consent described in the Privacy Policy is recorded, which condition is enforced at our server. You acknowledge and agree that:

• Chat responses are generated in whole or in part by an automated system and are not reviewed by a clinician before delivery; they may be incomplete, inaccurate, outdated, or inapposite to your circumstances, and every disclaimer at section 2 applies to them in full.
• the Chat is designed to decline requests for diagnosis, dosage, prescription, or treatment decisions and to refer you to a qualified clinician, and to respond to indications of urgent risk with pre-authored guidance directing you to appropriate care; such refusals and referrals are a designed function of the Service and not a defect;
• the Chat is subject to daily message quotas which differ by plan, and to output length limits, safety filters, routing rules, and rate limits, each of which we may introduce, vary, or withdraw at any time in order to protect users, to maintain the integrity and availability of the Service, or to control cost;
• the Service may become temporarily unavailable, or may serve a pre-authored fallback response, where a provider fails or a protective limit is reached;
• conversation content is stored and retained as described in the Privacy Policy, which differs according to the plan upon which the conversation was created; conversation content is not used to train generative models; and access by our personnel is limited to the circumstances there described;
• you must not submit to the Chat the personal data of a third party without lawful basis to do so, nor use the Chat to seek content which is unlawful, nor attempt to defeat its safety measures.

4. Apple Health and device permissions

On iOS, and only where you grant the corresponding permission, the App reads a fixed, read-only set of Apple Health data types in order to provide additional context within the Service. The App requests no write access and reads no type outside that set. Granting the permission is optional and the Service remains usable without it. You may vary or withdraw the permission at any time in iOS Settings, Privacy & Security, Health, Nelora; we cannot alter that permission on your behalf, and the operating system does not disclose to us whether, or to what extent, you have granted it. Where you use dictation, transcription is performed by your operating system's speech-recognition service under the permissions you grant to it and under the terms of the relevant platform provider; we neither record nor transmit audio.

5. Accounts and security

An account is personal to you and may not be shared, sold, or transferred. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. The Service holds sensitive personal data; you should protect access to your device accordingly. You must notify us without undue delay of any suspected unauthorised access to or use of your account. We may suspend an account, in whole or in part, where reasonably necessary to protect its holder, other users, or the Service, and shall restore access once the reason for suspension has ceased. You may delete your account at any time within the App; deletion is permanent and irreversible, operates as described in the Privacy Policy, and does not of itself cancel a subscription or effect a refund (see section 8.7).

6. Your content and the licence you grant

As between you and Nelora, you retain all right, title, and interest in the content you record in the Service, including entries, notes, and Chat messages ("User Content"). You grant to Nelora a limited, non-exclusive, worldwide, royalty-free, sub-licensable (solely to our processors and only for the purposes stated) licence to host, store, reproduce, transmit, process, analyse, and display User Content solely to the extent necessary to (a) provide, maintain, secure, and improve the Service as described in the Privacy Policy, (b) produce anonymised data in accordance with section 8 of the Privacy Policy, and (c) comply with applicable law. This licence terminates upon your deletion of the relevant User Content or of your account, save to the extent that (i) retention is required by law, (ii) content subsists in encrypted backup media pending routine rotation, or (iii) the material in question has been irreversibly anonymised, in which case it is no longer User Content and this licence does not apply to it. We claim no ownership of, and acquire no right to publish, your User Content.

You warrant that you have the right to submit the User Content you submit and that its submission does not infringe the rights of any third party.

Where you voluntarily submit feedback, suggestions, or ideas concerning the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and exploit them without restriction, attribution, or obligation to you, and you waive any moral rights in them to the extent permitted by law.

7. Plans

The Service is offered upon a free plan ("Free") and a paid subscription plan ("Nelora Plus" or "Plus"). Core symptom tracking remains available upon the Free plan. Plus confers access to additional capabilities as described within the App at the point of purchase. Entitlement to Plus is derived by our server from verified billing state; it is not conferred by the App, and an entitlement asserted by a client is not accepted. We may vary the composition, limits, and capabilities of each plan. Where a variation would materially diminish the capabilities of a subscription during a period for which you have already paid, we shall notify it in accordance with section 17 and you may cancel; your remedy in that event is cancellation and any refund required by applicable law, and no other remedy arises.

8. Purchases, subscriptions, billing, and cancellation

8.1 Sale through the app marketplace

All purchases within the App are transacted through the app marketplace from which you obtained the App (the "Marketplace"), being Apple's App Store or, where offered, Google Play. Payment is taken by the Marketplace and not by us. Your purchase is accordingly subject also to the Marketplace's own terms of sale, payment terms, and refund policy, which govern the payment transaction. We do not receive or process your payment card or bank details.

8.2 Subscriptions and automatic renewal

Plus is offered as an auto-renewable subscription upon a monthly or an annual term. The term, price, and currency applicable to you are those displayed by the Marketplace within the App immediately before you confirm the purchase, and those displayed values prevail over any price stated elsewhere. A subscription renews automatically for successive periods of the same length, at the then-current price, and your payment method is charged upon each renewal, unless it is cancelled at least 24 hours before the end of the then-current period. Monthly and annual terms confer identical capabilities and differ only in cadence and price.

8.3 One-time purchases

Certain items, including the doctor report where you are not entitled to it under Plus, may be offered as a one-time purchase. A one-time purchase does not renew, is not a subscription, and confers the entitlement described at the point of purchase. The price is that displayed by the Marketplace immediately before you confirm.

8.4 Price changes

We may change subscription prices. A change takes effect in respect of your subscription only upon a renewal falling after notice of the change has been given to you in the manner required by the Marketplace and by applicable law, and, where the Marketplace or applicable law so requires, only where you have consented to the new price. You may cancel before the renewal to avoid the new price.

8.5 Cancellation

You may cancel a subscription at any time in the subscription settings of the Marketplace through which it was purchased. Cancellation takes effect at the end of the then-current paid period; Plus capabilities remain available until that date, after which the account reverts to Free. Cancellation is not effected by deleting the App, by signing out, or by deleting your Nelora account.

8.6 Refunds

Refunds are administered by the Marketplace in accordance with its published policy, and requests should be made to the Marketplace. We have no ability to issue a refund for a transaction we did not process. Where a refund or revocation is notified to us by the Marketplace, the corresponding entitlement is withdrawn with effect from the time so notified. Nothing in this section limits any non-excludable statutory right to a refund or remedy conferred by the law of your jurisdiction, as to which see section 16.

8.7 Effect of account deletion upon billing

Deleting your Nelora account does not cancel a subscription purchased through the Marketplace and does not effect a refund of any amount paid. A subscription must be cancelled separately in the Marketplace as described at section 8.5. Minimal records of billing ownership, transaction, and lifecycle are retained after account deletion as described in the Privacy Policy.

8.8 Restoration and entitlement

Where you reinstall the App or sign in upon another device with the same account, entitlement is restored from verified billing state, subject to the restoration mechanisms provided by the Marketplace. Entitlement is associated with your Nelora account; where a Marketplace account is used to purchase for a different Nelora account, entitlement may not be available upon both, and we do not undertake to reconcile purchases made across differing Marketplace or Nelora accounts.

8.9 Taxes

Displayed prices include or exclude value-added, goods-and-services, sales, or equivalent taxes according to the practice of the Marketplace and the requirements of your jurisdiction, as indicated at the point of purchase.

9. Product suggestions, referrals, and affiliate links

• Within the Chat, and nowhere else within the Service, we may present a suggestion for a third-party product where it is relevant to the matter under discussion and, in the case of an unsolicited suggestion, where you have first been asked and have indicated interest. Certain suggestions carry referral or affiliate links from which we earn a commission at no additional cost to you. Such links are identified as such at the point at which they appear. The Site carries no product recommendation, advertising, or affiliate link.
• Suggestions are general in nature, constitute neither medical advice nor an endorsement of therapeutic efficacy, and are subject to every disclaimer at section 2. You should consult your doctor or pharmacist before taking any supplement, and in particular before taking any supplement alongside a prescribed medicine.
• Third-party products are manufactured, marketed, sold, delivered, and warranted solely by their respective sellers. Any contract of sale is concluded between you and the seller, to which we are not a party. To the fullest extent permitted by law we accept no responsibility for any third-party product, seller, website, price, availability, delivery, or policy.
• Commissions do not influence the substance of our editorial or health content; see our editorial policy.

10. Acceptable use

In connection with the Service you shall not:

• use the Service in contravention of applicable law or for any unlawful purpose;
• probe, scan, or test the vulnerability of the Service; breach or circumvent any authentication, entitlement, quota, or security measure; or interfere with or disrupt the Service, its infrastructure, or its availability to others;
• access or attempt to access an account, conversation, or record which is not your own;
• scrape, harvest, crawl, bulk-download, index for redistribution, resell, or republish the Service or its content, or use the Service or its content to develop, train, fine-tune, or evaluate a machine-learning model;
• reverse-engineer, decompile, or disassemble the App, or attempt to derive its source code, save to the extent that such restriction is prohibited by applicable law;
• use the Chat to generate or attempt to generate unlawful, harmful, abusive, or deceptive content, to elicit clinical advice which the Service is designed to decline, or to circumvent its safety measures, quotas, or rate limits;
• employ any automated means to interact with the Service other than as we expressly permit;
• misrepresent your identity or affiliation, or use the Service on behalf of another person without authority.

We may investigate a suspected contravention and may suspend or terminate an account which materially contravenes these Terms. Save where immediate action is warranted by the gravity of the contravention, by legal obligation, or by risk to other users or to the Service, we shall endeavour to give notice and a reasonable opportunity to obtain a copy of your data before termination takes effect. We are under no obligation to retain your data following termination and may delete it in accordance with the Privacy Policy.

11. Intellectual property

The Service, including the Nelora name, marks, and visual identity, the App and the Site, their design, software, databases, and editorial content, is owned by Nelora or its licensors and is protected by copyright, trade mark, database, and other intellectual-property laws. Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App upon devices you own or control, and to access the Site, in each case for your personal, non-commercial use. No right is granted save as expressly set out in these Terms, and all rights not expressly granted are reserved. You may link to, and quote briefly from, Site articles with attribution.

12. App marketplaces

Where you obtain the App through a third-party marketplace, your use is subject also to that marketplace's terms. To the extent required by Apple Inc. in respect of the App obtained through the App Store: these Terms are concluded between you and Nelora alone and not with Apple; Apple has no obligation to furnish maintenance or support in respect of the App; in the event of a failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation whatsoever in respect of the App; Apple is not responsible for addressing any claim relating to the App, including product-liability, regulatory, or intellectual-property claims; Apple is not responsible for the investigation, defence, settlement, or discharge of any third-party claim that the App infringes intellectual-property rights; you represent that you are not located in a country subject to a United States Government embargo or designated as terrorist-supporting and are not listed on any United States Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

13. Availability, updates, and changes to the Service

The Service is under continuing development. We may add, modify, suspend, or discontinue any feature, and may deliver updates to the App, including over-the-air updates delivered outside the Marketplace update mechanism, in order to correct defects, maintain security, or improve the Service. Certain features depend upon platform capabilities, permissions, connectivity, and third-party providers, and are unavailable where those are unavailable. Where we discontinue a materially significant feature, or the Service as a whole, we shall endeavour to give reasonable prior notice and an opportunity to obtain a copy of your data, and, where you have paid for a period which will not be provided, we shall provide a pro-rata refund or equivalent remedy to the extent required by applicable law; that refund or remedy is your sole remedy in respect of the discontinuation. A feature identified as beta, preview, experimental, or early access is provided for evaluation, may be withdrawn or altered without notice, and is excluded from any service commitment in these Terms.

14. Disclaimers of warranty

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty, condition, or representation of any kind, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Service will be free of harmful components, or that any content or output, including machine-generated output, will be accurate, complete, reliable, or current. No advice or information obtained through the Service creates any warranty not expressly stated herein. Nothing in this section derogates from section 16.

15. Limitation of liability

To the fullest extent permitted by applicable law: (a) neither Nelora nor its officers, directors, employees, agents, licensors, or suppliers shall be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage, nor for any loss of profit, revenue, business, goodwill, opportunity, anticipated saving, or data, howsoever arising out of or in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, and whether or not we were advised of the possibility of such loss; (b) we shall not be liable for loss or damage arising from reliance upon general information or machine-generated content within the Service, from any act or omission of a third-party provider or seller, or from any third-party product or service; and (c) our total aggregate liability in respect of all claims arising out of or relating to the Service shall not exceed the greater of the total amounts paid by you to Nelora in the twelve months immediately preceding the event giving rise to the claim and fifty United States dollars (US$50). The limitations in this section apply to the maximum extent permitted by applicable law notwithstanding the failure of the essential purpose of any limited remedy, and the exclusions and limitations at sections 14 and 15 operate for the benefit of Nelora and of its officers, directors, employees, agents, licensors, and suppliers alike.

To the extent permitted by applicable law, and save where the law of your country or state of residence provides otherwise in respect of a consumer, any claim arising out of or relating to the Service or these Terms must be commenced within one year after the cause of action accrues, failing which it is permanently barred.

16. Statutory and consumer rights

Nothing in these Terms excludes, restricts, or modifies any liability which cannot lawfully be excluded, restricted, or modified, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which it would be unlawful to exclude or restrict liability, nor any right or guarantee conferred upon you by consumer law which cannot be waived by contract. In particular: if you are a consumer in Australia, our goods and services come with guarantees which cannot be excluded under the Australian Consumer Law, including guarantees as to acceptable quality and fitness for a disclosed purpose, and you are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage; nothing in these Terms limits those guarantees, and where our liability may lawfully be limited it is limited, at our election, to resupply of the service or payment of the cost of resupply. If you are a consumer in the United Kingdom, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your rights in respect of digital content which is not of satisfactory quality, fit for purpose, or as described, nor any right of cancellation conferred by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the exceptions therein relating to digital content supplied with your consent before the end of the cancellation period.

17. Amendment of these Terms

We may amend these Terms from time to time. Where an amendment is material, we shall give notice within the App not less than 30 days before it takes effect, save where a shorter period is required in order to comply with law, to address a security or safety risk, or to reflect a change imposed by a Marketplace or other provider, in which case we shall give such notice as is reasonably practicable. Your continued use of the Service after the effective date constitutes acceptance of the amendment. If you do not accept an amendment, your remedy is to cease using the Service and, if you wish, to delete your account, having first obtained a copy of your data, and, where you have paid for a period which you will not use by reason of a material amendment adverse to you, to seek a pro-rata refund to the extent required by applicable law.

18. Termination and survival

You may terminate this agreement at any time by ceasing to use the Service and deleting your account, subject to section 8.7 in respect of subscriptions. We may suspend or terminate as provided at section 10, or discontinue the Service as provided at section 13. Upon termination, the licences granted to you at section 11 cease immediately. Those provisions which by their nature should survive termination, including sections 2, 3, 6 (in respect of the feedback licence and of anonymised data), 8.6 to 8.9, 9, 11, 14, 15, 16, 19, and 21, survive.

19. Indemnity

To the extent permitted by applicable law, and excluding any matter arising from our own breach, negligence, or wilful misconduct, you shall indemnify Nelora against third-party claims, and the reasonable costs directly arising from them, to the extent caused by your material breach of these Terms or your unlawful use of the Service. This section does not apply to a consumer where, and to the extent that, applicable consumer law prohibits such an indemnity.

20. General provisions

• Entire agreement. These Terms, together with the Privacy Policy and any supplemental terms presented with a specific feature, constitute the entire agreement between you and Nelora in respect of the Service and supersede all prior understandings in respect of its subject matter, save that nothing herein excludes liability for fraudulent misrepresentation.
• Severability. If any provision is held invalid, illegal, or unenforceable, it shall be enforced to the maximum extent permissible and, to the extent it cannot be, shall be severed; the remaining provisions shall continue in full force.
• No waiver. No failure or delay in enforcing a provision constitutes a waiver of it, and no single or partial exercise of a right precludes its further exercise.
• Assignment. You may not assign or otherwise transfer these Terms without our prior written consent. We may assign or novate them in connection with a merger, acquisition, reorganisation, or sale of assets, subject to the transferee honouring the commitments described in the Privacy Policy.
• No third-party rights. Save as expressly provided at section 12 in favour of Apple Inc. and its subsidiaries, a person who is not a party to these Terms has no right to enforce any of their provisions.
• Force majeure. Neither party is liable for delay in or failure of performance caused by circumstances beyond its reasonable control.
• Notices. We may give notice to you within the App, by the email address associated with your account, or upon the Site. You may give notice to us by the means stated at section 22.
• Language. These Terms are concluded in the English language, which version prevails over any translation.

21. Governing law and disputes

These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by the law of the State of Wyoming, United States, without regard to its conflict-of-laws provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to the remainder of this section, the state and federal courts situated in Sheridan County, Wyoming have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms or the Service, and you consent to the personal jurisdiction of those courts. If you are a consumer, nothing in this section deprives you of the protection of the mandatory provisions of the law of your country or state of residence, nor of any right to bring proceedings in the courts of that country or state where applicable law confers it. We ask that you contact us first so that we may seek to resolve any dispute informally.

22. Contact

Questions concerning these Terms may be directed to legal at nelora dot app or submitted through the contact page.